Untangle Work with Workplace: The simple choice for BT

BT is one of the world’s leading communications services companies, providing fixed-line, broadband,mobile, TV and networked IT services for customers in 180 countries worldwide.

BT was keen to break down the typical silos of a large, global corporation and needed a best-in-class, mobile-friendly platform to do that.


"Workplace was a simple choice for BT. Yes, it’s mobile-friendly, easy to use, and is intuitive because of the similarities with Facebook. But more than that, it’s culture-enhancing. Leaders can talk to their teams in a matter of seconds through text, video, Lives: we’re moving away from scripted, formal communications that just don’t wash with our colleagues."

Helen Willetts
Director of Internal Communications, BT


Workplace has brought people together across BT’s brands and around the world, from a range of devices.

global users in 54 countries and 13 languages on one platform
use Workplace mobile app each month
connections made this year through sharing and collaborating
comments 3M reactions

Making global alignment simpler

From frontline engineers to retail workers and call center operations teams, Workplace has helped the entire global workforce stay updated while in-person meetings aren’t always possible.

It also allows BT’s leadership team to share news and team updates in a more authentic and engaging way.

Features designed to help improve company culture

Comments on stories, polls and surveys show how employees are feeling about important issues, while sentiment analysis on subjects like diversity and inclusion has been useful to evaluate colleague’s views. These helped strengthen culture and shape the direction of the company.

Making conversations easier

Workplace has enabled BT to move away from lengthy email and internal newsletters. Colleagues now create their own groups for everything from sharing ideas to health and wellbeing or even their favourite radio shows. The multiple ways in which colleagues can interact are breaking down the invisible silos many large corporations wrestle with, and connecting colleagues across all the four BT brands.

"Workplace is enabling the culture we’re aiming for: one that is fast-paced, inclusive and empowering. We’ve seen many benefits including being able to share news instantly, gather feedback on subjects that our people care about, and enabling more authentic leadership communications. Even more importantly, it has strengthened our communities across BT and Openreach."

Philip Jansen